Job Title: Manager in Training
Department: Operations
Reports To: Mark Woods, Operations Manager
FLSA Status: Non-Exempt
Full Time/Part-Time Full Time
Location: East TN
Prepared By/Date: 6/10/2022
Summary: Position is responsible to help the manager ensure that the facilities assigned to their supervision are cleaned according to Duncan and Sons’ Building Maintenance standards and the client’s specifications as well as to assist in overseeing personnel and performing administrative tasks related to those facilities. Managers in Training are preparing to become Area Managers within the company.
Essential Duties and Responsibilities:
- Ensure client’s facility is cleaned correctly according to client’s specifications and Duncan and Sons’ standards.
- Follow up with the cleaner to coach them on any short-falls and praising the cleaner when the job is done well.
- Assign cleaners to specific chores or areas and then inspect their work to ensure it has been done satisfactorily.
- Partner with Manager to investigate a customer complaint regarding missed or improperly cleaned area and take steps to ensure the problem will not recur.
- Help manage the workforce regarding:
- Training new employees.
- Communicating performance issues with cleaners.
- Inspect cleaning equipment and perform outlined maintenance.
- Ensure each client/account has an adequate amount of cleaning supplies.
- Assist cleaners to ensure all tasks are complete within budget, when necessary.
- Must know the most efficient ways to clean each of their client’s accounts.
- Assist manager in maintaining proper key control and oversees practice of Duncan and Sons’ Building Maintenance security protocols
- Participates and completes Duncan and Sons’ Building Maintenance Managerial Training opportunities.
- Become familiar with company policies and regulations and to learn proper administrative procedures regarding:
- Facility inspections.
- Recruiting and developing new employees.
- Disciplinary procedures.
- Administering facility budgets.
- Government regulations.
- Further develop communications and critical thinking skills.
- Must be able to drive and transport cleaners to job sites.
- Regular and consistent attendance.
- Other duties as assigned by Manager.
Qualifications:
- High School diploma or General Education Degree (GED)
- College preferred a/o related prior supervisory experience.
- Prior janitorial supervisory experience preferred but not required.
- Ability to deal with a situation promptly and fairly.
- Must be an effective communicator who can explain tasks to staff.
- Must have good time management skills and be able to prioritize tasks in a logical manner.
- Basic computer skills: Word processing, Spreadsheets, Internet software, Database Software.
- Supervisory responsibilities: The position will help the Manager supervise several janitorial cleaners ranging from 10 to 75 employees. Also includes overseeing a limited number of Supervisors
- Requires a flexible schedule and weekend work.
Physical Demands:
- Ability to stand up to 4 hours at a time.
- Ability to walk up to ten miles a shift.
- Ability to walk up and down stairwells.
- Ability to lift and carry 25 lbs.
- Ability to push items, pull items, bend, stoop and reach overheard.
(Reasonable accommodations may be made to enable individuals with disabilities, who are otherwise qualified, to perform the Essential Duties and Responsibilities)
